FAQs/Troubleshooting

How do I contact technical support?

SigmaTEK’s Technical Support Team is available Monday through Friday from 8:00 AM to 7:00 PM IST, excluding nationally recognized holidays. Support is available to trained users with a current maintenance subscription only. Please have your SIM or license ID and SigmaNEST version numbers ready before calling support.

Phone: +91 20-25636323/24/25

Email: support@sigmanest.com

Should I install SigmaNEST as a 32-bit or 64-bit program?

If you have a 32-bit operating system, you can only install SigmaNEST as a 32-bit program.

If you have a 64-bit operating system, you can only install SigmaNEST as either a 32-bit program or 64-bit program (But we recommend 64-bit).

Warning: Some post processors must be updated for use with the 64-bit installation. Also 32-bit plug-ins are not compatible with 64-bit and must be recompiled. If you are unsure if your post processors and plug-ins are 64-bit compatible, please contact SigmaTEK’s Technical Support Team before installation.

Restart SigmaNEST and recreate the conditions that caused the problem.
If the issue occurs again, use the Pack and Send feature to package your current workspace, database, settings and other relevant data.
Contact Technical Support. Explain how they can reproduce the problem, and submit your configuration package to the team.
The SigmaNEST Support Team will work with you to troubleshoot and resolve the issue, or submit a bug to our development team.