It’s 4 p.m. Central time and you just received a call from your largest customer who says they need a rushed order for a new part. They send over the dimensions and you quickly realize you need a technical expert. You need answers, pronto! You pick up the phone and dial SigmaNEST Support only to get a voicemail alerting you that in Cincinnati, it’s closing time. Not anymore!
You asked, we listened!
At SigmaTEK, we pride ourselves on having the most dedicated support team in the industry. To continue to strive to serve our customers to the best of our ability, we have extended our hours Monday through Friday, 8 a.m. to 7 p.m. Eastern Standard Time. This change was set in motion when our support team opted to take a more comprehensive approach to our “after hours” support service. Since many of our customers run multiple shifts for production, our solution is to implement a support team of Application Engineers in our Seattle office. With their time zone being PST and our Cincinnati headquarters in EST, our Application Engineers will continue our support services until 7:00 EST. We anticipate that this change will help our customers in all time zones have a better opportunity to reach our support team when needed. We understand how important it is to receive the help you need when technical difficulties and advice is essential to continue proper production.
SigmaNEST offers support for all customers on a current subscription. Whether you have a quick question, need to schedule a web meeting, or even request an Application Engineer to visit your facility to troubleshoot, don’t hesitate to give us a call! We will always do our best to assist you and get your production running as efficiently and effectively as possible.
To reach our exceptional customer support team, call 513-595-2002 anytime now between 8 a.m. and 7 p.m. EST. For more information about our support services, including necessary system requirements and support files, click here.