One of the greatest features of SigmaNEST is found in the professional technical support advantage we offer. As a company, SigmaNEST has the largest number of engineers in the industry.
Why? We believe the size and quality of our support staff matters.
When you need support, we want to help you in the fastest and most efficient way possible. That means more up-time for you and your machines.
Technical Support in less than a minute
The average wait time for a phone call into technical support for SigmaNEST is under a minute.
Another advantage of SigmaNEST technical support? When you call, you can speak with an engineer who is familiar with your account—that way you get the answers you need in the shortest amount of time.
Our Support Staff
Our engineers are professionals with Bachelors of Science degrees in Mechanical and Electrical engineering. They’re qualified, certified technicians who know SigmaNEST, who answer questions locally from our headquarters in Cincinnati, and offer support without scripts.
Others on our technical support staff offer years of industry experience gained firsthand on the shop floor.
With SigmaNEST, when you request training, you get expert training face-to-face with one of our technical support engineers, which brings your employees up to maximum productivity as soon as possible.
When you buy a new machine, your programmers won’t have to learn a new software. Instead, they can continue with SigmaNEST, because we make sure it works with all of your machines. We want you to experience the least possible machine downtime.
Our key company value is in helping you achieve your fabrication goals with fast, elegant innovation and support.