Job Description

A Senior International Applications Engineer is responsible for providing a high level of technical support to worldwide SigmaTEK customers in the areas of phone support, training, installation, and technical sales support.  This person must be customer focused, task/team oriented, and recognize the need to deliver timely results quickly and efficiently.  This position requires up to 50% travel, sometimes internationally.

Responsibilities

Technical support

Assuming a role of both Technical and Customer Service provider, effectively processing highly technical support needs and communicating solutions to end-users via telephone, e-mail, and the Internet

Training

Conducting one-to-many end-user training courses onsite for the customer, within our in-house training facility, and over the internet

Applications Engineering

Periodic onsite installation of CAM software requiring ability to seamlessly integrate product into various avenues of technical manufacturing systems

Demonstrations

Fulfilling technical sales support needs, both in areas of demonstration and competitive analysis

Machine evaluation and development

Evaluate OEM equipment and develop the necessary post processor to optimize the machine functions and motion. It may be necessary to complete the post on-site. Effectively communicate additional development needs and machine capabilities and limitations.

Leadership

Train new international applications engineers, assist and supervise junior AE's, both at SigmaNEST locations around the globe and at customer locations when necessary.

Requirements

• 10+ years mechanical or manufacturing engineering experience, with a focus on CAD/CAM, sheet metal fabrication or steel plate processing and CNC programming (proficiency in G-code)
• 5+ years developing post processors for plasma, laser, oxygas, water jet, punch and 5-axis CNC machines and robotics
• 5+ years of experience developing automation programming for CNC technologies
• 5+ years of experience using CAD/CAM nesting software, such as SigmaNEST
• Proficiency in Delphi, or other object oriented programming language
• Excellent communications and customer service skills
• Capable of working independently and meeting multiple deadlines
• Enthusiastic and positive attitude
• Strong problem solving skills
• Proficiency in Microsoft Office and Windows required; SQL database experience is a plus

To further explore the opportunity mentioned on this page, qualified candidates are encouraged to send their resume and cover letter to Human Resources. All materials will be kept in strictest confidence. SigmaTEK is an equal opportunity employer.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.