Incident Requirements

When contacting the SigmaNEST support center, please have the following information available for the quickest response.

Telephone

• SIM number
• Software version and build number
• Description of the issue

E-mail

• SIM number
• Software version and build number
• Description of the issue
• Contact name
• Company name
• Telephone number
• e-mail address

Additional Information

The following additional information can speed response times:

• The operating system (e.g. Windows XP Professional).
• The amount of RAM (e.g. 512 MB).
• Whether the problem can be reproduced and if so, the steps that reproduce it.
• The work space.
• All files in the post folder.

SIM Number

The SIM number is listed as the serial number on the SigmaNEST Help, About dialog.

Version & Build Number

The software version and build number are listed on the SigmaNEST Help, About dialog. The version number is the first group of digits (e.g. 7.01). The build is an alphabetic character followed by a group of digits (e.g. E106).