Support

Leading Issue

This describes an issue that has come to the attention of SigmaTEK support staff and appears to be affecting a significant number of customers.

Data Backup

The support center regularly receives requests for assistance from customers who have had computer failures or have experienced power surges that resulted in lost data.

It is very easy to re-install SigmaNEST. It is also easy to recover the SNData folder from the previous night's backup. However, if you do not have a recent backup, all changes to posts, tech tables, database, parts and sheets libraries are irretrievably gone.

Data loss does happen to real people. You must have a current backup.

Information

Training

SigmaNEST is easy to use, but it operates in complex and widely varying environments. The most effective way to get the best from SigmaNEST is to attend one of the training courses.

Training is offered at several locations in well equipped facilities with small class sizes for individual attention.

Meeting Center

SigmaTEK offers frequent online meetings and instructional seminars in conjunction with iLinc. Review the list of scheduled meetings and register for one of your choosing.

Forums

Review advice and answer questions from other SigmaNEST users in the forums or post your own questions or advice.

Contact Support

Customers outside the United States should contact their regional representative, but may avail themselves of the support center in the United States if desired.

Customers in the United States should contact:

Before contacting the support center gather the information the support center needs from you.

Supported Operating Systems

SigmaNEST runs on the Microsoft Windows platform. The supported operating systems page indicates which editions of Windows are supported and when support for each is scheduled to terminate.

Current Releases

Product List

View the latest release numbers and the release date for each product. From there, registered customers may proceed to the download area and review the changes since the previous release of each product.

Downloads

Download the latest version of your product. This section is restricted to registered customers.

Other Downloads

This is a support work area where temporary instructions, patches and sample work spaces for specific customers are placed.